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Hotels Live Rules and Regulations:

Our #1 Priority is Your Safety

Blog / Announcement
For Immediate Release
January 25, 2021
Hotels Live Rules and Regulations:

Rules & Regulations

1. We are in compliance with Alberta Health Services. Help prevent the spread. Be Informed – www.alberta.ca/covid19

2. Please do not attend if you are sick or showing any signs of Covid-19 (Fever, Cough, Sore Throat, Sniffles, Extreme Tiredness, Difficulty Breathing) or if Self-Isolating. Your temperature may be checked upon arrival at the hotel. If it is determined that you have a fever and are turned away or unable to attend the show that a ticket was purchased for (due to COVID - 19 circumstances), there will be no refunds or credits - No exceptions. Ticket name transfers may be considered no less than 72 hours prior to 4pm of the show day.

3. Masks or face-coverings are Mandatory in all Indoor Public Places in Calgary. ie. Lobby, elevators, hallways, etc. Please bring your own masks or face-coverings and stay 2 meters apart from people at all times.

4. Masks are not required to be worn while in your room within your household group. Masks should be worn on balconies when not eating or drinking beverages.

5. There is a strict maximum 4 ppl per room from the same-household policy in place from Alberta Health Services. No room swapping, moving to or visiting other rooms. It is Strictly not allowed to prevent potential spread. Any violators may be immediately evicted from the hotel.

6. People sharing a room must be from the same household only or people who live alone can have up to 2 non-household contacts. Please see AHS Gathering Restriction Guidelines for all details www.alberta.ca/enhanced-public-health-measures.aspx

7. 4 People Maximum to an Elevator – From the same household or with the Live Alone clause, in effect,

8.Families are welcome to most Hotels Live events as shows are all-ages, but please use Parental discretion. There may be adult content or language displayed. Please do not leave your children unattended in the room or on the balconies by themselves. This is very important!

9. Pets are allowed at the Delta Calgary South hotel. It will always be at the hotel’s discretion. A $35 pet fee will apply at check in per approved pet. Please contact leslie@livestar.ca for the Pet approval form, which needs to be filled out in advance for approval.

10. Rooms are chosen at random within each Tier at Hotels Live discretion. Multiple rooms purchased together will not be placed side by side, to minimize the spread of COVID-19.

11. Just like any other Hotel, Patrons are welcomed to bring their own food & beverage or they can order from the Delta/ Marriott's exceptional room service menu provided in each room.

12. No glassware on the balconies, No Leaning over on the balcony railings, No standing on kneeling on chairs, Do not throw or drop anything from the balcony, No spitting whatsoever.

13. Filming of this event will take place on the premises. By entering the hotel property, you are hereby granting the rights for yourself to be photographed, recorded, broadcast or published.

14. No Refunds or Exchanges allowed. Exceptions can be made for Name Changes. Ticket name transfers may be considered no less than 72 hours prior to 4pm of the show day.

15. Valid credit card and matching ID must be presented at check-in (matching to what is in reservation). A $200 hold will be placed on the card, until after the room is checked after departure. Debit, debit/credit cards, cash will NOT be accepted.

16. Physical distancing must be adhered to outside of hotel room for all patrons, with risk of eviction. 2 meters apart is the minimum.

17. Everyone for the room must arrive at the same time & check in together.

18. Excessive Noise after the event or obnoxious behaviour will not be tolerated.

19. Hotel guests are discouraged from leaving their rooms to limited contact, until check out or unless necessary.

20. Any violation of these rules or inappropriate behaviors will not be tolerated and may result in immediate eviction from the hotel property and possible charges laid by the authorities or fines.

21. All patrons of any Hotels Live events or our Hotel Partners, understand and assume the full risks involved foreseen or otherwise by attending these events and hereby release, discharge and waive any rights to hold harmless in any way, Hotels Live, Livestar Entertainment, our Hotel Partners, Media Partners, Pulse Concert Works, employees, contractors, suppliers, partners or presenters related to any of these said companies.

22. Be safe and have fun while being respectful of each other and these rules set forth. Thank you in advance for your compliance on these items and for your valued business. Enjoy your experience Responsibly and Safely.

Rules & Regulations

1. We are in compliance with Alberta Health Services. Help prevent the spread. Be Informed – www.alberta.ca/covid19

2. Please do not attend if you are sick or showing any signs of Covid-19 (Fever, Cough, Sore Throat, Sniffles, Extreme Tiredness, Difficulty Breathing) or if Self-Isolating. Your temperature may be checked upon arrival at the hotel. If it is determined that you have a fever and are turned away or unable to attend the show that a ticket was purchased for (due to COVID - 19 circumstances), there will be no refunds or credits - No exceptions. Ticket name transfers may be considered no less than 72 hours prior to 4pm of the show day.

3. Masks or face-coverings are Mandatory in all Indoor Public Places in Calgary. ie. Lobby, elevators, hallways, etc. Please bring your own masks or face-coverings and stay 2 meters apart from people at all times.

4. Masks are not required to be worn while in your room within your household group. Masks should be worn on balconies when not eating or drinking beverages.

5. There is a strict maximum 4 ppl per room from the same-household policy in place from Alberta Health Services. No room swapping, moving to or visiting other rooms. It is Strictly not allowed to prevent potential spread. Any violators may be immediately evicted from the hotel.

6. People sharing a room must be from the same household only or people who live alone can have up to 2 non-household contacts. Please see AHS Gathering Restriction Guidelines for all details www.alberta.ca/enhanced-public-health-measures.aspx

7. 4 People Maximum to an Elevator – From the same household or with the Live Alone clause, in effect,

8.Families are welcome to most Hotels Live events as shows are all-ages, but please use Parental discretion. There may be adult content or language displayed. Please do not leave your children unattended in the room or on the balconies by themselves. This is very important!

9. Pets are allowed at the Delta Calgary South hotel. It will always be at the hotel’s discretion. A $35 pet fee will apply at check in per approved pet. Please contact leslie@livestar.ca for the Pet approval form, which needs to be filled out in advance for approval.

10. Rooms are chosen at random within each Tier at Hotels Live discretion. Multiple rooms purchased together will not be placed side by side, to minimize the spread of COVID-19.

11. Just like any other Hotel, Patrons are welcomed to bring their own food & beverage or they can order from the Delta/ Marriott's exceptional room service menu provided in each room.

12. No glassware on the balconies, No Leaning over on the balcony railings, No standing on kneeling on chairs, Do not throw or drop anything from the balcony, No spitting whatsoever.

13. Filming of this event will take place on the premises. By entering the hotel property, you are hereby granting the rights for yourself to be photographed, recorded, broadcast or published.

14. No Refunds or Exchanges allowed. Exceptions can be made for Name Changes. Ticket name transfers may be considered no less than 72 hours prior to 4pm of the show day.

15. Valid credit card and matching ID must be presented at check-in (matching to what is in reservation). A $200 hold will be placed on the card, until after the room is checked after departure. Debit, debit/credit cards, cash will NOT be accepted.

16. Physical distancing must be adhered to outside of hotel room for all patrons, with risk of eviction. 2 meters apart is the minimum.

17. Everyone for the room must arrive at the same time & check in together.

18. Excessive Noise after the event or obnoxious behaviour will not be tolerated.

19. Hotel guests are discouraged from leaving their rooms to limited contact, until check out or unless necessary.

20. Any violation of these rules or inappropriate behaviors will not be tolerated and may result in immediate eviction from the hotel property and possible charges laid by the authorities or fines.

21. All patrons of any Hotels Live events or our Hotel Partners, understand and assume the full risks involved foreseen or otherwise by attending these events and hereby release, discharge and waive any rights to hold harmless in any way, Hotels Live, Livestar Entertainment, our Hotel Partners, Media Partners, Pulse Concert Works, employees, contractors, suppliers, partners or presenters related to any of these said companies.

22. Be safe and have fun while being respectful of each other and these rules set forth. Thank you in advance for your compliance on these items and for your valued business. Enjoy your experience Responsibly and Safely.