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Hotels Live Rules and Protocols:  

Our #1 Priority is Your Safety

Blog / Announcement
For Immediate Release
October 4, 2021
Hotels Live Rules and Protocols:  

Rules & Protocols

  1. We are in compliance with Alberta Health Services. Help prevent the spread. Be Informed – www.alberta.ca/covid19
  2. The Alberta Restrictions Exemption Program (REP) or the City of Calgary's Vaccine Passport Bylaw, will be enforced at all Hotels Live events. https://www.hotelslive.ca/announcements/rep-program
  3. Please do not attend if you are sick or showing any signs of Covid-19 (Fever, Cough, Sore Throat, Sniffles, Extreme Tiredness, Difficulty Breathing) or if Self-Isolating.
  4. Masks or face-coverings are Mandatory in all Indoor Public Spaces. ie. Lobby, elevators, hallways, etc. Please provide your own mask.
  5. Masks are not required to be worn while in your room or on the balconies.
  6. We recommend that there be no more than 8 ppl per room, except for loft rooms where we recommend no more than 10 people per room.
  7. Please see AHS Gathering Restriction Guidelines for all best practice details - www.alberta.ca/enhanced-public-health-measures.aspx
  8. Hotel Policy is that 4 People Maximum to an Elevator is Recommended and from the same cohort.
  9. Families are welcome to most Hotels Live events as shows are all-ages, but please use Parental discretion. There may be adult content or language displayed. Please do not leave your children unattended in the room or on the balconies by themselves.
  10. Rooms are chosen at random within each Tier at Hotels Live discretion.
  11. Just like any other Hotel, Patrons are welcomed to bring their own food & beverage or they can order from the Delta/ Marriott room service menu provided in each room.
  12. No glassware on the balconies, No Leaning over on the balcony railings, No standing on kneeling on chairs, Do not throw or drop anything from the balcony, No spitting whatsoever.
  13. Filming of this event will take place on the premises. By entering the hotel property, you are hereby granting the rights for yourself to be photographed, recorded, broadcast or published.
  14. No Refunds or Exchanges. Ticket name transfers may be considered no less than 72 hours prior to 4pm of the show day.
  15. Valid credit card and matching ID must be presented at check-in (matching to what is in reservation). A $200 hold will be placed on the card, until after the room is checked after departure. Debit, debit/credit cards, cash will NOT be accepted.
  16. Everyone for the room must arrive at the same time & check in together.
  17. Excessive Noise after the event or obnoxious behavior will not be tolerated.
  18. Any violation of these rules or inappropriate behaviors will not be tolerated and may result in immediate eviction from the hotel property and possible charges laid by the authorities or fines.
  19. All patrons of any Hotels Live events or our Hotel Partners, understand and assume the full risks involved foreseen or otherwise by attending these events and hereby release, discharge and waive any rights to hold harmless in any way, Hotels Live, Livestar Entertainment, our Hotel Partners, Media Partners, Corporate Partners, Pulse Concert Works, employees, contractors, suppliers, partners or presenters related to any of these said companies.
  20. Be safe and have fun while being respectful of each other and these rules set forth. Thank you in advance for your compliance on these items and for your valued business. Enjoy your night!

Rules & Protocols

  1. We are in compliance with Alberta Health Services. Help prevent the spread. Be Informed – www.alberta.ca/covid19
  2. The Alberta Restrictions Exemption Program (REP) or the City of Calgary's Vaccine Passport Bylaw, will be enforced at all Hotels Live events. https://www.hotelslive.ca/announcements/rep-program
  3. Please do not attend if you are sick or showing any signs of Covid-19 (Fever, Cough, Sore Throat, Sniffles, Extreme Tiredness, Difficulty Breathing) or if Self-Isolating.
  4. Masks or face-coverings are Mandatory in all Indoor Public Spaces. ie. Lobby, elevators, hallways, etc. Please provide your own mask.
  5. Masks are not required to be worn while in your room or on the balconies.
  6. We recommend that there be no more than 8 ppl per room, except for loft rooms where we recommend no more than 10 people per room.
  7. Please see AHS Gathering Restriction Guidelines for all best practice details - www.alberta.ca/enhanced-public-health-measures.aspx
  8. Hotel Policy is that 4 People Maximum to an Elevator is Recommended and from the same cohort.
  9. Families are welcome to most Hotels Live events as shows are all-ages, but please use Parental discretion. There may be adult content or language displayed. Please do not leave your children unattended in the room or on the balconies by themselves.
  10. Rooms are chosen at random within each Tier at Hotels Live discretion.
  11. Just like any other Hotel, Patrons are welcomed to bring their own food & beverage or they can order from the Delta/ Marriott room service menu provided in each room.
  12. No glassware on the balconies, No Leaning over on the balcony railings, No standing on kneeling on chairs, Do not throw or drop anything from the balcony, No spitting whatsoever.
  13. Filming of this event will take place on the premises. By entering the hotel property, you are hereby granting the rights for yourself to be photographed, recorded, broadcast or published.
  14. No Refunds or Exchanges. Ticket name transfers may be considered no less than 72 hours prior to 4pm of the show day.
  15. Valid credit card and matching ID must be presented at check-in (matching to what is in reservation). A $200 hold will be placed on the card, until after the room is checked after departure. Debit, debit/credit cards, cash will NOT be accepted.
  16. Everyone for the room must arrive at the same time & check in together.
  17. Excessive Noise after the event or obnoxious behavior will not be tolerated.
  18. Any violation of these rules or inappropriate behaviors will not be tolerated and may result in immediate eviction from the hotel property and possible charges laid by the authorities or fines.
  19. All patrons of any Hotels Live events or our Hotel Partners, understand and assume the full risks involved foreseen or otherwise by attending these events and hereby release, discharge and waive any rights to hold harmless in any way, Hotels Live, Livestar Entertainment, our Hotel Partners, Media Partners, Corporate Partners, Pulse Concert Works, employees, contractors, suppliers, partners or presenters related to any of these said companies.
  20. Be safe and have fun while being respectful of each other and these rules set forth. Thank you in advance for your compliance on these items and for your valued business. Enjoy your night!