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Frequently Asked Questions

Blog / Announcement
For Immediate Release
Frequently Asked Questions
Q: How much are tickets?

A: Most ticket prices are based on quad occupancy per room. Ticket price divided by 4 + sc's & taxes.

Q: How many tickets do I need to buy if there are 2 or more people?

A: 1 ticket is good for up to 2-4 people depending on the room purchased.

Q: How many people can I have in my room?

A: 2-4 people depending on the room, read the information about your room type as all specs are clearly noted.

Q: Is there parking?

A: Limited Underground Paid Parking is Available from Showpass and the Ramada Plaza Calgary Downtown. Otherwise there is a Parkade next door to the hotel and street parking available.

Q: Can I pick my room?

A: Not at this time and we are not accommodating room placement requests as a recommendation in keeping people safe from COVID-19

Q: If I purchase the same Tier for every show, will I always get the same room?

A: You will get the same Tier but not the same room. Rooms are chosen at random by Hotels Live. Please read the information on the Tier before making your purchase as Tier specs are clearly noted.


Q: Can I bring my own food and beverages?

A: There is room service, but you are more than welcome to bring your own food and beverages. We strongly recommend no glass bottle beverages or glassware.

Q: Can I/we spend the night?

A: Yes, the room is yours for the night.

Q: Are children allowed?

A: Yes but please USE YOUR OWN DISCRETION as some shows may contain adult language. It is recommended that any children under 12, wear masks or face-coverings in public areas of the Hotel. ie. Lobbies, Elevators, Hallways

‍‍

Q: Are there any refunds?

A: No. Like any other concert ticket purchase, tickets are final sale NO EXCEPTIONS. We can do name transfers in some cases.

Q: How much are tickets?

A: Most ticket prices are based on quad occupancy per room. Ticket price divided by 4 + sc's & taxes.

Q: How many tickets do I need to buy if there are 2 or more people?

A: 1 ticket is good for up to 2-4 people depending on the room purchased.

Q: How many people can I have in my room?

A: 2-4 people depending on the room, read the information about your room type as all specs are clearly noted.

Q: Is there parking?

A: Limited Underground Paid Parking is Available from Showpass and the Ramada Plaza Calgary Downtown. Otherwise there is a Parkade next door to the hotel and street parking available.

Q: Can I pick my room?

A: Not at this time and we are not accommodating room placement requests as a recommendation in keeping people safe from COVID-19

Q: If I purchase the same Tier for every show, will I always get the same room?

A: You will get the same Tier but not the same room. Rooms are chosen at random by Hotels Live. Please read the information on the Tier before making your purchase as Tier specs are clearly noted.


Q: Can I bring my own food and beverages?

A: There is room service, but you are more than welcome to bring your own food and beverages. We strongly recommend no glass bottle beverages or glassware.

Q: Can I/we spend the night?

A: Yes, the room is yours for the night.

Q: Are children allowed?

A: Yes but please USE YOUR OWN DISCRETION as some shows may contain adult language. It is recommended that any children under 12, wear masks or face-coverings in public areas of the Hotel. ie. Lobbies, Elevators, Hallways

‍‍

Q: Are there any refunds?

A: No. Like any other concert ticket purchase, tickets are final sale NO EXCEPTIONS. We can do name transfers in some cases.